Return Policy

 

 

Headwear and Gift Returns:  

DOWNLOAD A RETURN FORM

  • REFUNDS WITHIN 30 DAYS: Headwear, gift and swimwear items are gladly accepted for a full refund or exchange within 30 days of purchase.
  • EXCHANGES WITHIN 90 DAYS: Headwear and gift items (excludes swimwear) may be exchanged or applied as an in store credit up to 90 days from purchase. 
  • CONDITION OF PRODUCTS: Items should be returned unworn, unaltered and unlaundered in original condition, with all original tags and packaging intact. Items must be free from loose hairs, stains, odors (such as cigarette smells or other strong odors), makeup and hair care products. We recommend that you remove your makeup before trying on an item. 
  • HAIRPIECES: Cardani and Headcovers.com brand hairpieces returned in original, complete condition are accepted for full refund or exchange. Other brand hairpieces and wigs must abide by our Wig Return Policy, below.
  • PAYMENT METHOD: Credit will be given via the original payment method or account. If you have paid by check, money order or Western Union, we cannot issue cash refunds; Credit will be issued in the form of an in store credit.
  • SHIPPING: Return shipping is the customer's responsibility. Please package items with care to ensure safe delivery back to us. If your item was shipped in a box, please pack it in a box (not an envelope) for returns. We cannot accept items back for return that reach us crushed, bent, permanently creased or otherwise damaged. Shipping fees are nonrefundable. If you received free shipping due to a promotion, you must maintain eligibility status for that promotion. Otherwise, standard shipping fees will be deducted from your credit.
  • DEFECTIVE PRODUCTS - Please open and inspect your items upon receipt of your order. Our quality control measures ensure that your items have been inspected at least three times before they are shipped to you. For this reason, product defects are extremely rare. Defects must be reported within 3 days of receipt. Defective items will be replaced (at no expense to the customer) for the same item ordered. If you prefer to replace it with a different product, your return will be handled like any other exchange. Please do let us know that you received a defective product so that we can make a note in your account to accept the product back.
  • INACCURATE SHIPMENTS: Please inspect your shipment immediately upon receipt of your package.  Omissions or inaccurate shipments must be claimed within 3 days of receipt. Accommodations are given for the exact item ordered.
  • EXCHANGE ORDERS: Exchange orders are charged a flat discounted shipping rate of only $2.99. This rate applies to domestic (USA) shipments only.
  • COURTESY SHIPMENTS: Items that are sent as a courtesy to you due to a lost shipment, a short shipment or a defective product are not eligible for refund or exchange.
  • PROCESSING TIME: Please allow 2 weeks for processing of your refund or exchange. 


Wig Returns

DOWNLOAD OUR WIG RETURN & EXCHANGE FORM

Cardani and Headcovers.com brand hairpieces are not considered a wig for return purposes. If you would like to return your Cardani or Headcovers.com brand "Hats with Hair" hairpiece, you may refer to our headwear return policy and use our headwear return form. All other wigs and hairpieces must follow our wig return guidelines.

 

  • EXCHANGES: We allow a one time free exchange per wig. Serial returns (2nd return on the same item) are subject to a $25 restocking fee and must meet return eligibility. Return credit is issued in the form of an in-store credit and is automatically applied towards your exchanged item. Limit of 2 exchanges per wig.
  • REFUNDS: Refunds are subject to a $10 or 20% restocking fee, whichever is greater. 
  • RETURN AUTHORIZATION: A return authorization number must be requested within 5 days of receipt by emailing us or calling 1-800-264-4287. The RA number should be written on the outer shipping box as well as the wig return form. Fill out our Wig Return Form and include it inside of the box with your wig.
  • TIMELINE: Return authorization numbers are valid for 3 days. To remain eligible for return, your package must be postmarked within 3 days of the original RA issue date.
  • CONDITION: To be eligible for return, the wig must be in original condition, complete with hair net, original tag attached, tissue paper, wig box and any inserts originally included. The wig may not have been brushed, combed, styled, washed, altered or worn. It must be free from makeup, gels, sprays and other hair care products. Wigs that have acquired an odor such as cigarette or cigar smoke are not returnable.
  • RETURNS WITHOUT A RETURN AUTHORIZATION NUMBER
  • Eligible wigs returned without a return authorization number and received by our returns department within 30 days of puchase may be exchanged less a 20% restocking fee. Wigs returned without an RA number are ineligible for refunds.
  • Wigs received more than 30 days past the original order date will not be accepted and will be returned to you at your expense.
  • Exception: Louis Ferre brand wigs require a return authorization number and will be returned to you at your expense without one.
  • CONSULTATIONS: We do not recommend ordering multiple wigs with the intention of keeping only one of them. If you are unsure of your selection, we recommend utilizing our free wig consultation service to avoid unnecessary returns and shipping expenses. Our experienced professionals would be happy to assist you with your selection. If you are returning a wig, we strongly encourage you to send a hair swatch and photographs with your return so that our wig consultant can assist you in selecting a more suitable color or style. Please call us at 1-800-264-4287 for help.
  • DEFECTIVE WIGS: If you find a wig to be defective, you must notify us within 5 days of receipt. Upon inspection, if the product is found to have a manufacturer defect, we will promptly send you a replacement wig in the same color and style you originally ordered at no additional expense. If you would like a different style or color, our standard return policy will apply.
  • SHIPPING: The wig and manufacturer wig box must reach us undamaged or altered. Please do not affix tape or shipping labels to the wig box. Pack the wig box in a cardboard box to ensure that the original box reaches us in new condition. Return shipping is at the customer's expense. We recommend insuring your shipment as we cannot be responsible for misdirected return packages. Exchanges are not eligible for free shipping or any other special promotions. Our standard shipping charges apply.
  • PAYMENT METHOD: Credit will be given via the original payment method or account. Exchanged wigs are automatically paid for via in-store credit; Therefore, refunds will be issued in the form of an in store credit. If you have paid by check, money order, gift card or Western Union, we cannot issue cash refunds; Credit will be issued in the form of an in store credit. 
  • INSURANCE: To comply with insurances codes, we cannot accept a wig back for exchange or credit after customer requests and receives a receipt from us for a cranial prosthesis. 
  • EXCEPTIONS: Some select wigs (such as clearance wigs) are final sale. These will be very clearly marked in red as "No Returns" in the product description. Mane Attraction brand wigs are not returnable.


Cosmetics

  • POLICY: To ensure that our products are sanitary, to maintain health codes and to protect our customers from tampering, we cannot offer refunds or exchanges on the following items: Eyebrows, eyelashes, eyebrow adhesive, eyelash adhesive, wig shampoo, wig conditioner, It Stays, wig hair spray, cushion bands, eyebrow makeup, cosmetics or hair and skin care products. 
  • EXCEPTIONS: Wig caps and wig stands may be returned within 30 days of purchase for refund or exchange if they are unopened and in their original packaging.
  • DEFECTIVE PRODUCTS -  Our quality control measures ensure that your products are inspected at least three times before being shipped to you. For this reason, product defects are extremely rare.  If you find a cosmetic product to be defective, you must notify us with details within 3 days of receipt. The item must be shipped back to us (unaltered and in its original packaging) within 7 days of receipt.  To be eligible for claim, the item must be unworn, free from glue, unused and unaltered. If the product is found to have a manufacturer defect, we will reimburse you for the cost of first class shipping and promptly send you a replacement in the exact same color and item ordered. If you prefer to exchange it for a different item, your return will be processed like any other exchange. If upon receipt, the claimed product is found to have been altered, removed from its packaging or otherwise tampered with, it will be returned back to you and your account will be charged a $5 shipping and handling fee.
  • SHIPPING FEES: Shipping fees are non refundable. 
  • CREDITS: Any credits are given via the original payment method or account. if you have paid by check, money order or Western Union, we cannot issue cash refunds. Credit will be issued in the form of an in store credit or gift certificate.
  • COURTESY SHIPMENTS: Items that are sent as a courtesy to you due to a lost shipment, a short shipment or a defective product are not eligible for refund or exchange.

 


Gift Certificates

Gift certificates are non-refundable.  If you have purchased an item with a gift certificate, we have an exchanges only policy.  Exchanges will follow the same policies outlined above. Items purchased via gift certificate are eligible for exchange or in store credit only.
 

 

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