Face Mask FAQ's
When will my mask ship?
All face masks are in stock and available for immediate shipping. Please allow up to 3 business days for processing.
What sizes are available?
Our face masks come in 3 sizes - average, large and child size. Masks are unisex and men's and women's masks are the same size. Thus, an average sized women's mask is the same size as an average sized men's mask. Children's masks are suitable for children up to 11 years old. The straps on our antiviral masks are adjustable to provide the perfect fit. Most adults (both men and women) can comfortably wear an average sized mask. Based on customer feedback, women who like a more generous fit and wear a 2XL or above in clothing may prefer a large sized mask. Some men who wear an XL or higher in clothing may prefer a large sized mask. Many men with beards prefer a size larged mask. Measurements are provided for each product. We recommend measuring your face for desired coverage if you are unsure of size. Generally, the smallest mask that fits you comfortably is going to provide the best seal. A significant degree of comfort is based on personal preference.
Does this cloth mask come with filters?
Filters are sold separately and are not included with your face mask purchase. We recommend inserting a PM2.5 filter or an N95 filter which should be changed with every wear. PM2.5 filters are available here.
Where can I buy filters for the mask?
PM2.5 filters are available here. Filters are available in packs of ten (10) or six (6); one pack of filter refills includes either ten (10) filters or six (6) filters, respectively. If you are unable to add masks to your cart, we have sold out. Keep checking back as we are restocking mask filters regularly.
Do I need filters to wear this face mask?
Our fitted masks have a built in pocket where a filter can be inserted. The accordion style masks do not. While wearing a filter with an antiviral mask will provide more protection, it is not necessary to insert a filter. Our masks have an inner water-resistant poly layer that protects against droplets, as well as two additional layers of fabric. Please note that these masks by themselves are not medical-grade and do not provide as much protection or filtration as PM2.5 or N95 masks. PM2.5 Filters are available here.
Do antiviral masks work? Do they really protect against coronavirus?
Studies have shown that while cloth face masks do not provide as much filtration as medical masks such as the N95 and PM2.5 face masks, they still provide some protection against the coronavirus. Our fitted masks can be made more effective by inserting a filter into the inner pocket.
It is important to note that no face cover mask can prevent one from becoming infected, and wearing a mask is not a substitute for practicing social distancing and hand-washing. Please note that, by themselves, these masks are not medical-grade and do not provide as much protection or filtration as PM2.5 or N95 masks. They are not FDA approved. Consult with your health care provider or follow CDC guidelines for ways to protect yourself against coronavirus.
Learn more about the best face masks here: http://www.adcf.org/css/?id=headcovers-wigs-human-hair-wigs&exid=blog/surgical-masks-the-best-types-of-face-masks-for-virus-protection/
Are these masks reusable? How do I care for my mask?
Yes, our cloth face masks are reusable. We recommend washing the masks at a minimum of 140 degrees (delicate cycle) and air drying after each wear to sanitize it for your next wear. Therefore, it is a good idea to have one to wash and one to wear.
Can I re-use my filter?
Filters are designed for a single use. Some customers do use them more than once with cloth masks because the exterior layer covers the outside. But for maximum effectiveness, you should insert a new filter with each wear. If re-using a filter, it should be removed from the mask before washing with freshly cleaned hands. Masks should not be washed with the filter inside.
What if my fitted mask feels too small?
Thanks to the adjustable straps, our standard sized antiviral mask will fit all head sizes comfortably. If your mask feels a bit too snug against your face, we recommend adjusting the ear straps for a more comfortable fit. To adjust the straps, simply pull or loosen the straps on either side. Keep in mind the fit should be secure against your face, but not overly tight as the mask is meant to act as a barrier for filtering out airborne particles. To keep the mask cool and comfortable, the bottom of our fitted mask should sit just below the chin but should not extend underneath the chin. The mask will have a bit of structure around the nose and mouth and when worn correctly at the chin it will not sit flat against the nose and mouth but will be fitted around the edges. See our video here to learn how to best position and wear your Cardani mask.
If your mask feels too small after adjusting the ear tabs and positioning the mask correctly, it may be because you aren’t used to wearing a fitted mask. Wearing an effective face covering mask may take some getting used to; it's common to feel that a mask is too small if you are not accustomed to wearing a face mask. Learning to breathe in a mask takes a little time and adjustment. Just like wearing a diving mask, wearing a fitted mask takes some getting used to.
Some individuals prefer a looser fit for their masks or for their face mask to extend underneath their chin. In this case, we recommend selecting our accordion style masks rather than our fitted masks.
Should I select organic cotton or bamboo viscose fabric?
All of our face masks contain a water-resistant polyester layer and adjustable ear straps. The exterior and interior fabric or cloth can be made from different materials. Both the cotton and bamboo viscose fabrics are organic. Both are ultra soft and comfortable. Both cloths designed to feel smooth against the wearer's face and both fabrics are soft and breathable. Some customers find the bamboo masks slightly softer to the touch while others find the cotton masks slightly more breathable. However, any difference is going to be small because they are both designed to be comfortable and functional. When wearing the cloth masks, only the bamboo or cotton fabrics make contact with your face. The water resistant material is hidden within the inner pocket. All fitted masks come with an inner pocket if you wish to add an additional filter. Please note that our accordion style masks do not have an inner pocket to insert a filter.
What is the difference between fitted masks and accordion masks?
Our fitted masks contour to the face to create a seal. They may or may not wrap around the chin, depending on the size of your face. They are designed to rest along the jawline to sufficiently cover the nose and mouth. All of our fitted masks do have an interior pocket for filters. They do not have flexible plastic at the bridge of the nose that can be molded to the face. Fitted masks are available in three sizes: average (unisex), large (unisex, and child size.
Our accordion face masks are made in a pleated design similar to a surgical mask. The mask "unfolds" over the face, covering the mouth, nose, and chin. This style is ideal for those who prefer more face coverage. Our accordion style masks do not have interior pockets for filters. They do have flexible plastic at the bridge of the nose that can molded to the face.
Both fitted and accordion style masks feature three layers, including a water resistant interior layer. Additionally, they all have adjustable ear straps and are made from soft, breathable material that is gentle on the face. Both styles are washable and reusable.
What is the water resistant layer inside of the mask?
Our masks are comprised of 3 layers: The exterior fabric, the inner water resistant poly layer and the lining material (which touches your face). The water resistant layer never touches the face and is super breathable. It repels liquid droplets, making our masks proprietary and unique to any others.
How do I learn more about antiviral face masks? Which medical face masks are the most effective?
To learn more about face masks, this blog article will cover everything you need to know.
Is it hard to breathe in a medical mask?
All surgical face masks take some getting used to. Our cloth face masks are designed to be less hot than a standard surgical mask or an N95 medical mask so they will be more comfortable. They are also softer to the touch and more fitting to the face. However, face masks do cover your nose and your mouth and may take a bit of adjustment for some people. Like a snorkel or diving mask, you may feel a bit of anxiety or discomfort at first but this will dissipate over time.
Can I return my face mask or bandana?
Due to the specific use and risk of contamination, all mask and bandana sales are final.
Can I cancel my face mask order?
All face masks are pre-order and final sale. Once your order is sent to the warehouse, it is literally impossible for us to track it down. We know that you will love your medical mask when you receive it – there honestly isn't another mask like this on the market.
Can I make my own DIY face mask?
We have created several useful DIY videos on how to make your own face mask from a bandana, a scarf and even an old t-shirt. You can find this information in this article which covers the best types of face masks.
What if I have more questions?
Due to the overwhelming response to our face cover masks, we are unable to respond to individual questions. However, feel free to post a question via email or chat. We will update our FAQ's regularly as more information is available and according to customer feedback.