HAIRSISTERS.COM COMPANY POLICY
The Following are HairSisters.coms ( HairSisters, We, Our, Us) Standard Policies Applicable only to products purchased by you directly from Hairsisters.com website.
These terms and conditions, together with a Hairsisters.com invoice regarding the products purchased by the customer, are complete and exclusive agreement between Hairsisters.com and the customer. They will supersede all prior or contemporaneous proposals, oral , written understanding , representations, conditions, warranties and all other communications between customers and Hairsisters.com relating to subjected products.
This Agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.
Standard Purchase Agreement
By Purchasing any product from Hairsisters.com, You (Customer) agree to the terms and conditions listed below. You and Hairsisters.com agree that the following terms and conditions are exclusive terms governing the sales transactions between customers and HairSisters.com.
Orders are not binding by Hairsisters.com, until the order has been accepted. HairSisters.com must receive a valid payment before an order is accepted.
Any customer that Attempts to alter, Modify, Supplement, or amend these terms and conditions, Will be considered a material alteration of this agreement and, therefore, are null and void.
It's at this time we'd like to notify you that our terms and conditions are subject to change at any time without prior written notice. We'd like to suggest that you check the terms and conditions carefully each time you place an order or accept delivery of any goods purchased from HairSisters.com
The following will be some important information we'd like to share with you in regards to purchasing with HairSisters.com
-ORDERING: All orders being placed with Hairsisters.com will be placed using the online method. Currently at this moment Hairsisters.com is not accepting phone / mail orders.
- SAME DAY SHIPPING: Same day shipping Promotion applies to all items listed on HairSisters.com as SAME DAY SHIPPING, will ship out the same business days if the order contains all items labeled as such before the 3PM CST cut off time M-F (Weekends and holidays are excluded). If your order does not qualify for Same day shipping the order will take normal processing time before shipment. Hairsisters.Com Does not guarantee same Day shipping orders
- PROCESSING: All order have a processing time of 24 -72 business hours from the time of order placement. Orders labeled as Same Day Shipping placed with all stipulations will ship the same day. Orders placed that are not Same day shipping takes three full business days( 72 hours) to process before shipping. Holidays and Weekends are excluded.
-ORDER STATUS: hairsisters.com will keep you informed of your order status via email. all Tracking information will be emailed to your hairsisters.com Customer ID. Once your order has been shipped we'll email you the Tracking number for your records. Exception for APO/ FPO and international customers who'll sometimes receive their tracking numbers when the package makes it to the shipping destination. You can also obtain your order status by logging into your hairsisters.com account and clicking order status.
-BACK ORDERS: Occasional inventory discrepancies may occur. In that instance we will cancel the back ordered items from your order as soon as we're notified by the manufacturer that the item(s) are not available. All refunds are processed back to the original payment method along with any applicable taxes , shipping and or fees.
*NOTE: Shipping will only be refunded in the event the full order was cancelled due to back ordered items.
-CANCELLING: You may request for an order to be cancelled provided the order has not been shipped and the time of the request. Simply give Customer Care a call at 866-424-7747 or email Sales@hairsisters.com during business hours to make your request. Once cancelled all funds will be returned via the original form of payment.
- ALTERING AN ORDER: You may request to remove an item(s) from your processing order or change the shipping information before your order ships. Simply give Customer Care a call at 866-424-7747 or email Sales@hairsisters.com during business hours to make your request. Once altered and applicable funds will be returned via the original form of payment.
-PROMO CODES / COUPONS: HairSisters.com will occasionally furnish a code that can be used for promotions on out site. These code will be supplied to you upon availability via email and can also be located on HairSisters.com. Promotional code have to be entered during the check out process. These can sometimes included Free or discounted shipping, free gifts , item discounts etc. the provisions for the promo code will be listed on the code itself. It'll include the terms and condition for the coupon code and expiration date and any other stipulations that may apply. Please note that promo codes are not redeemable for cash value and order total must be more than code/ discount offer to be applied.
- MEMBER REWARD POINTS: With every qualifying order Hairsisters.com customers accumulate 1% in points back to their HairSisters.com account. Currently reward points will not expire unless the program terminates. Please note that reward point are not redeemable for cash value
-Bulk orders and orders using points are excluded form program
-Rewards cannot be transferred to other HairSisters.com members.
-Points will be subject forfeiture for Orders returned that used points.
-If customer cancels his/her hairsisters.com account all point a accumulated will
immediately be forfeited
HairSisters.com reserves the right to and/ change / remove or modify, apply caps to the Membership rewards Program terms and conditions at any time without any prior written notice. In Addition HairSisters.com reserved the right to terminate the Rewards program three months prior notice. After such indicated time all unused points will no longer be available.
-PRODUCT LISTINGS: Hairsisters.Com Strives For Accuracy In All Item Descriptions, Photographs, Compatibility References, Detailed Specifications, Pricing, Links And Any Other Product-Related Information Contained Herein Or Referenced On Our Web Site. Due To Human Error And Other Determinates We Cannot Guarantee That All Item Descriptions, Photographs, Compatibility References, Detailed Specifications, Pricing, Links And Any Other Product-Related Information Listed Is Entirely Accurate, Complete Or Current, Nor Can We Assume Responsibility For These Errors. In The Event A Product Listed On Our Web Site Is Labeled With An Incorrect Price Due To Some Typographical, Informational, Technical Or Other Error, Hairsisters.Com Shall At Its Sole Discretion Have The Right To Refuse And/Or Cancel Any Order For Said Product And Immediately Amend, Correct And/Or Remove The Inaccurate Information. Additionally, All Hyperlinks To Other Web Sites From Hairsisters.Com Are Provided As Resources To Customers Looking For Additional Information And/Or Professional Opinion. Hairsisters.Com Does Not Assume Responsibility For The Claims And/Or Representations Made On These Or Any Other Web Sites.
-PRODUCT REVISIONS: Hairsisters.Com Is Not Responsible For Changes Or Variations In Product Specifications And/Or Physical Appearance. In The Interest Of Our Customers, Hairsisters.Com Puts Forth Its Best Efforts To Ensure That All Product Information Is Up-To-Date And Factual. Unfortunately There Are Varying Determinates Which, Although Infrequent, Could Cause The Information On Our Web Site To Become Outdated Without Our Immediate Knowledge. This Includes But Is Not Limited To Color Revisions, Color Deviations That May Be Considered Inconsequential By The Manufacturer. Hairsisters.Com Relies On The Manufacturer To Communicate These Differences. Presently We Have No Way Of Alerting Customers Prior To Purchase In The Event The Manufacturer Fails To Do So. Consequently, Hairsisters.Com Will Not Be Held Responsible For Product Revision Changes.
-PRODUCT REVIEWS: Hairsisters.Com Reads All Reviews Before Posting Them And Reserves The Right To Deny Any Review. Here Are Some Of The Things That Can Cause A Review To Be Denied. Offensive Or Abusive Language, Comments On Products That Were Either Physically Damaged Or Misused. References To Other Stores/Resellers,Invasions Of Personal Privacy, Illegal Content, We May Change These Policies At Any Time Without Notice.
Standard return policy
Items* covered by our standard return policy (those products in which Hairsisters states the items may be returned for either a refund or store credit) Must be returned to HairSisters within 21 calendar days for US continental customers or respectively 30 calendar days for international and Military instillation customer from the date of delivery for this policy to apply. RETURN constitutes as receipt of the products by Hairsisters Returns department and not the mere issuance of an RMA number.
All Product returns require a return merchandise authorization number (RMA). You may obtain an RMA number here. http://www.hairsisters.com/board/index/RMA-Request.
*Policy applies to the following items / categories:
-Hair, weaving, wigs , braiding, etc.
Products that are returned to us and are not eligible for return will be sent back to you at your expense. examples of said condition follows:
-Products not purchased from HairSisters.com
-Products that are returned without original packaging , accessories, etc.
-Products that exhibits physical damage, Cut , Altered, Dyed, Processed, Etc
-Products returned after the allotted return period
-Products used or worn
-Products returned incomplete, missing part, pieces
-Products that are sold and labeled as Clearance or Final sale
-Products that are sold and labeled as Buy One Get one Free
Customer agrees to and are responsible for return shipping fees and the insurance of delivery back to HairSisters.com. Customer agrees that all items returned will be in 100% complete in re-saleable condition.
If any product returned to Hairsisters.com in unsatisfactory condition the return procedure will then be considered breached and Hairsisters.com may at its sole and absolute discretion reject the entire return or choose to impose restocking fees not more than 30% of the item(s) total for replacement of missing and or altered components. Restocking fees Also applied for any Refused or returned to sender parcels
Hairsisters.com will not refund the original shipping charges for returned orders.
Once an RMA request is submitted for a return. the RMA Form will be emailed to the customer. Included in the RMA form will be detailed information restocking fee percentages as it pertains to the level of condition the product was returned in.
- DEFECTIVE / WRONG ITEMS: In the event the customer receives a defective or wrong item from Hairsisiters.com the customer has Five (5) calendar days from the day of delivery to contact Hairsisiters.com customer care via email and provide pictures of the items defect. Per photo inspection the appropriate steps will be made. If you fail to notify Customer care of the defect or provide the photos within the allotted five (5) calendar days this offer becomes null and void.
In the event we conclude you have in fact received the a wrong or defective item we'll send you a pre-paid FedEx label to return the items(US Only).International customers we ask the you return the item at your lowest shipping cost via USPS and place the receipt inside the returned parcel and we'll reimburse you for postage.
Once received we'll either Per your request ship the correct product or issue you a refund or store credit.
Standard Payment Agreement
All currency for orders placed on HairSisters.com is valued in United States Dollars (USD). If an International customer places an order the funds will convert to USD.
-Current Acceptable forms of payments are Amazon payments and PayPal. There you can submit your order using Visa, MasterCard , Discover and American Express cards.
-Payments are to be accepted at the time or order placement to guarantee you have a valid order.
-HairSisters.com Does not accept payments for orders Via Money order, Wire Transfers, personal Checks, or C.O.D.
-Sales Tax will apply to all customers who live or have their parcels delivered in the state of Illinois As required by Law.
Standard Shipping Policy
-SHIPPING MEHODS: Currently Hairsisters.com use the services of FedEx and USPS exclusively for shipping. Please not shipping methods and transit times only take effect after the order has been fully processes and marked as shipped by the carrier. Listed in the shipping cart you'll have select options such as the following for your timely delivery within the contiguous US. International packages delivery dates unfortunately are not guaranteed.
-FedEx Ground shipping For delivery within 4-5 business days
-FedEx Express Saver For delivery within 3 business days
-FedEx Express 2Day For delivery within 2 business days
-FedEx Express overnight For delivery within 1 business day
-FedEx SmartPost ,Flat rate & free shipping for delivery within 7-12 business days
-USPS Priority mail For delivery within 2-9 business days
-FREE SHIPPING: HairSisters.com offers free shipping for all hair orders subtotal $79.00 and over for orders shipped within the contiguous U.S. Unfortunately this promotion excludes International , overseas, Hawaii, Alaska, US Territories and Military installations.
-SHIPPING CHARGES: The total cost for purchase or any product will include the shipping charges shown on your HairSisters.com invoice. Original shipping fees are non- refundable in the case of returned products. These fees are for paid services for delivery provided by the carrier, and will not be refunded if your items are returned for a refund back to HairSisters.com
-DUTIES & TAXES: International Customers (Outside Of US And Military Installation Customers) Need To Pay Duty Tax Or/And Customs Fee. This Amount Is Calculated in Proportion To Your Order Amount. These charges are in no way affiliated with HairSisters.com and are the sole responsibility of the recipient. HairSisters.com cannot waive or pay for any duties or fees you may acquire. For More Information About Duty Tax Or Customs Fee Contact Your Customs Office.
-CROSS SHIP: Under certain circumstances HairSisters.com may occasionally cross ship orders. In the event this happens HairSisters.com will notify you of said changes. Under No Circumstance Will Hairsisters.Com Cross-Ship Merchandise Beyond 21 Calendar Days For US Continental Customers And 30 Calendar Days For International And Military Installation Customers From The Original Invoice Date
-LOST PACKAGES: In the event you encounter a lost package, The customer must contact the shipping currier ( USPS or FedEx) Trace department to open a missing package claim. The investigation can take anywhere between 1-30 days before a result has been reached. For you to received a refund from HairSisters.com your claim would have to be closed out as lost by the shipping company with the proper paperwork supplied.
Price Match Policy
We’ll match the price if you buy a qualifying item at Hairsisters then find the identical item for less from selected online competitors. Price matches may be requested within 7 days after purchase. It will take us 2-3 business days to respond.
Here is the form to request a price match: https://form.jotform.com/82184705016150
*Customer service will not provide any assistance with price matching*
-Once your request has been confirmed, price difference will be returned in the form of a store credit.
-The price for an item must be listed and valid at the time we confirm the verification. We reserve the right to verify a competitor’s advertised price and the availability of the item. If there are changes in the item price after the request, we will apply the current price listed during our processing time.
-The item must be the identical item, brand name, size, weight, color, quantity and model number. It must be in stock at the time of Price Match for approved online competitors.
-We reserve the right not to do price match with certain websites. For your convenience, all of our most current pricing is listed on our Web site and updated in real-time. Prices are non-negotiable.
-Limitations: Only one Price Match per customer; only one Price Match per item.
-Clearance, closeout, liquidation sales, damaged, used, open package, storewide or category promotions, offers advertised as % or $ off, non-branded items, or prices that only display on a website after guests log in.
-Pricing due to typographical errors, competitor doorbusters/lightning sales (including Amazon Prime Exclusive offers), coupon offers, promotional codes, credit card offers, gift card offers, service offers, bundled offers, sales tax promotions, and free items.
-“Marketplace” prices from third party sellers.
-The competitor must not be wholesale nor there must not be a minimum quantity requirement.
Standard Guarantee policy
-SATISFACTION GUARANTEE: Hairsisters.Com Offers Our Customers Satisfaction Guarantee By Offering 21 Calendar Days For US Continental Customers Or 30 Calendar Days For International And Military Installation Customers To Return Issuing Store Credit Or Refund Guarantee On All Purchases, Except Buy one Get one free , any clearance item or any altered items. To Take Advantage Of Hairsisters.com Satisfaction Guarantee, The Customer Must Comply With The Product Return Procedure Detailed Below. Any Breach Of Hairsisters.com Return Policy Procedure Will Result In The Loss Of Hairsisters.com Refund/Store Credit Guarantee. Furthermore, All Return Shipments Not In Compliance With These Instructions Will Be Rejected.
-LIMITED LIABLITY: In all circumstances HairSisters.com Maximum Liability is limited to the purchased price of the products sold. HairSisters.com shall not under any circumstances be labile upon claim or action in contract, tort , Indemnity or contribution or any other claim relating to the products it sells which exceeds this liability limit. HairSisters.com shall not be liable for third party claims for damages against the customer, or for malfunction, delays, interruption of service, loss of business, loss or damage to exemplary damages, whether or not hairsisters.com has been made aware of the possibility of such claims or damages.
-SAFE SHOPPING GUARANTEE / FAIR CREDIT BILLING ACT: We Guarantee That Every Online Transaction You Make Will Be 100% Safe. This Means You Pay Nothing If Unauthorized Charges Are Made To Your Card As A Result Of Shopping At Our Online Store. Under The Fair Credit Billing Act, Your Bank Cannot Hold You Liable For More Than $50.00 For Fraudulent Charges. If Your Bank Does Hold You Liable For Any Of This $50.00, We Will Cover The Entire Liability For You, Up To The Full $50.00. We Will Only Cover This Liability If The Unauthorized Use Of Your Credit Card Resulted Through No Fault Of Your Own From Purchases Made While Using Our Secure Server. In The Event Of Unauthorized Use Of Your Credit Card, You Must Notify Your Credit Card Provider In Accordance With Its Reporting Rules And Procedures
-MONEY BACK GUARANTEE: As it pertains to the return policy stipulates that all merchandise unless otherwise indicated may be returned within 21 calendar days (US) 30 calendar days respectively (International) for the date of delivery for a refund or store credit. A restocking fee may apply (see stipulations as listed above). Customers must inform HairSisters.com of any product / order discrepancies within 5 calendar days so that we may investigate and resolve the situation accordingly. These terms apply to all refunds.
Standard Legal Policy
WARRANTRIES: All items sold through HairSisters.com are sold " AS-IS" or "WITH ALL FAULTS" the entire risk as of the quality and performance of these items is with the buyer. Should any of these items prove defective, does not function, or functions improperly in a way following purchase, the buyer, and not the manufacture , distributor, or HairSisters.com, assume the entire cost of all necessary servicing or repair.
HairSisters.com is a distributor only. Products sold by HairSisters.com are not manufactured by Hairsisters.com. The product may however be covered by a manufacture warranty, service and support policy (if present). HairSistes.com assigns and passes through to the customer , Any warranty the of the manufacture, and customer acknowledges that it shall have recourse only under such warranties and only against the manufacture of the products.
HairSisters.com makes no representation or express warranty with respect to the product except those stated as such in this document. HairSisters.com disclaims all other warranties , expressed or implied , as to such product, including and without limitation, the implied warranties of merchantability and fitness for a particular purpose, and any implied warranties arising from statute , trade usage, course of dealing, or course of performance.
-RISK OF LOSS: Hairsisters.Com Will Arrange For Shipment Of Ordered Product(S) To The Customer Shipping Point And Risk Of Loss Passes To The Customer Upon Delivery To The Carrier. Hairsisters.Com Will Advise Customer Of Estimated Shipping Dates, But Hairsisters.Com Will, Under No Circumstances, Be Responsible For Delays In Delivery, And Associated Damages, Due To Events Beyond Its Reasonable Control, Including Without Limitation, Acts Of God Or Public Enemy, Acts Of Federal, State Or Local Government, Fire, Floods, Civil Disobedience, Strikes, Lockouts, And Freight Embargoes.
-RECORDINGS: Hairsisters.com Does Not Consent To Having Any Telephone Calls Recorded And Reserves The Right To Terminate Any Call That Is Being Recorded. Customer Agrees Not To Record Any Call With Hairsisters.com Unless Customer Has Provided Clear And Conspicuous Notice To Hairsisters.com And Has Received Prior Written Consent From Hairsisters.com.
- SEVERABLITY: If Any Provision Contained In This Agreement Is Or Becomes Invalid, Illegal, Or Unenforceable In Whole Or In Part, Such Invalidity, Illegality, Or Unenforceability Shall Not Affect The Remaining Provisions And Portions Of This Agreement, And The Invalid, Illegal, Or Unenforceable Provision Shall Be Deemed Modified So As To Have The Most Similar Result That Is Valid And Enforceable Under Applicable Illinois Law.
-JUSRIDITION: Any Dispute Arising Out Of Or Related To These Terms And Conditions Or The Sales Transaction Between Hairsisters.Com And Customer Shall Be Governed By The Laws Of The State Of Illinois, Without Regard To Its Conflicts Of Law Rules. Specifically, The Validity, Interpretation, And Performance Of This Agreement Shall Not Be Governed By The United Nations Convention On The International Sale Of Goods. Hairsisters.Com And Customer Consent To The Exclusive Jurisdiction And The Exclusive Venue Of The State Courts Of The State Of Illinois, Cook County, To Resolve Any Dispute Between Them Related Hereto, And The Parities Waive All Rights To Contest This Exclusive Jurisdiction And Venue Of Such Courts. Finally, The Customer Also Agrees Not To Bring Any Legal Action, Based Upon Any Legal Theory Including Contract, Tort, Equity Or Otherwise, Against Hairsisters.Com That Is More Than One Year After The Date Of The Applicable Invoice.
-WAIVER: The Failure Of Either Party To Require Performance By The Other Party Of Any Provision Of This Agreement Shall Not Affect In Any Way The First Party's Right To Require Such Performance At Any Time Thereafter. Any Waiver By Either Party Of A Breach Of Any Provision In This Agreement Shall Not Be Taken Or Held By The Other Party To Be A Continuing Waiver Of That Provision Unless Such Waiver Is Made In Writing.
-ENTIRE AGREEMENT: These Terms And Conditions, Together With Hairsisters.com Invoice Regarding The Products Ordered By Customer, Are The Complete And Exclusive Agreement Between Hairsisters.Com And Customer, And They Supersede All Prior Or Contemporaneous Proposals, Oral Or Written, Understandings, Representations, Conditions, Warranties, And All Other Communications Between Hairsisters.Com And Customer Relating To The Subject Products. This Agreement May Not Be Explained Or Supplemented By Any Prior Course Of Dealings Or Trade By Custom Or Usage.
-RIGHTS: HairSisters.com Reserves The Right To Charge Customer(S) As Needed To Cover The Full Amount That Is Due For Any Past Due Amounts Or Any Monies That Are Owed To HairSisters.com. HairSisters.com Is In No Way Responsible For Any Shipment That Is Not Delivered And By Purchasing From HairSisters.com. You Are Agreeing To These Terms And Hereby Forfeit Any Right To Dispute Any Shipment That Has Been Delayed, Stolen, Or Non-Deliverable Due To Mother Nature Or Has Been Miss-Delivered Unless The Fault Is Of HairSisters.com.
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