Shipping & Delivery
As soon as you place your order, you will receive a confirmation email. It then takes 3-5 business days to process your order, after which we will ship your parcel. Please make sure you are certain of the product specifications, as all orders placed are final. We ship Monday through Friday with no interruption, excluding weekends and holidays. You will receive your tracking number as soon as your order is shipped. If you have any questions, please contact us at firstname.lastname@example.org. Our customer team will answer as soon as possible (please note weekends are free, emails sent later on Friday and over the weekend will be addressed on Monday).
Shipping | 2-4 working days for domestic orders and 8-12 working days for international orders
Please take into account the processing time (3-5 working days) that will add to the shipping time - expect your order to arrive within 8 to 10 working days in the US and within 12-18 working days internationally.
Depending on stock availability, please check the page of the product you are ordering to see if other periods apply.
Due to the high demand for certain products, they are only available for pre-ordering and in that case the processing time can take as much as 4 - 6 weeks.
Because our 100% human hair wigs are handmade, the processing and shipping time is going to take between 30 and 40 days from the moment you placed the order. Usually, darker colors will take less time (25-30 days), while the blonde and red shades will take more time (35-40 days). Please be aware of this before ordering as the wigs are custom made and orders cannot be canceled once they are placed.
We provide international delivery worldwide. The shipping time can vary depending on country and it typically takes between 8 and 12 business days. Orders can be tracked through DHL eCommerce: http://webtrack.dhlglobalmail.com/, UPS: www.ups.com or USPS: www.usps.com. The postage varies between $9.95 - $14.94 depending on the country. We offer free shipping on orders over $150.
2. If you live outside the US, you might be held responsible for customs duties charged by your country. This rarely happens as customs usually don't care much about one parcel, but if it does, you might have to pay around 15-20% of the purchase price to your government (check your local rates for more details).
On very rare occasions international shipping to some countries can take 4-6 weeks. Even longer for some slow-to-ship countries as listed above. We are not responsible for any delays caused by destination country's customs clearance processes.