Exchanges and Returns
Exchange and Return Policy
- Exchanges and Returns are free for US customers. International customers will have to cover the shipping fees of their exchange or return.
- Please allow up to 30 days for an exchange or return package to be processed.
- Any balance due to your exchange will be refunded or credited to the credit card submitted with your original order.
- All products are exchangeable or returnable, with the exception of the products from the OMBRE line and the HAIR CARE products. Please note that the OMBRE hair extensions are NOT exchangeable or returnable since each set is handmade on demand. All sales for those products are final.
To exchange or return your product, simply ship it back:
- Maximum 15 days after reception of your parcel.
- In its original box, clearly untouched, unworn and odor-free, with the protective seals intact - all hair which has been used can't be exchanged. Any Hair Tools you send back have to be returned in their original boxes too.
- The sample weft provided is packed separately to give you a better look at the shade and length without opening full set. Do not wear it or use it unless certain you want to keep the extensions.
As soon as we receive your package and make sure the exchange&return rules have been followed, we will proceed and place a new order for you or make a refund to the credit card you submitted with your original order (note it make take up to 30 days for your package to be processed).
If you have any questions, email our customer care department at firstname.lastname@example.org. Our customer care agents will answer as soon as possible (weekends are free, emails sent later on Friday and over the weekend will be addressed on Monday).
Returning an Irresistible Me product
1. As long as you didn't use the extensions and you are able to ship back the entire product in maximum 15 days after you got your parcel in its original box, we will be happy to refund or exchange the extensions for you. Make sure and send the set back without opening the transparent package they came in and without breaking the seals on the big section of the transparent package. You can take out the sample piece from the small section and see if you like the hair, but once you open the big section the warranty is voided and you cannot send them back for a return or exchange anymore.
2. Returns and Exchanges from the United States (including Hawaii, Alaska and US territories) are free. Log into your account under Exchanges & Returns to generate your pre-paid label with a tracking number, follow the steps, push the "Generate Shipping Label" once and it's going to download into your computer, print it, tape it outside the box and use it to ship the package back free of charge.
Returns and Exchanges from outside the U.S. are NOT currently offered a free pre-made return label. Shipping costs of returns and exchanges from outside the U.S. are the responsibility of the customer. Please include the Return and Exchange form in your package: ROW form
3. Give your package to your mailman or drop it at the nearest post office. Do not return packages to self-serve drop boxes, as this will result in delays.
There is NO restocking fee or charge to return your product, and we refund you 100%.
If your product is ineligible for exchange or return we can:
- Return the product to you
- Donate the product to the American Cancer Society. Ineligible products will be automatically donated 30 days after receipt.