Free Shipping on all orders over $69 | $4.99 Flat rate shipping

Welcome Customer!

Company Policy
Last updated 01-01-2017

Purchase Agreement

By placing an order with Hairwigharlem.com, you the customer agree to be bound by the terms and conditions listed in its company policy, company FAQ, and privacy policy. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from HairWigHarlem.com.

Copyright
Processing Time
Shipping & Delivery
Store Credit
Color Charts and Suggestions
Inventory Discrepancies/ Back Order
Privacy & Security
Return Policy & Agreement
Free Gift
Receiving a Refund
Payment & Bulk Order
Pending Charges to Your Credit Card Use of site
Declined Credit Card Transactions
Use of Site
Warranty Disclaimer
Typographical Errors
Limitation of Liability
Wrong Items
Customer Service
Updating Account Information

 

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Hairwigharlem.com. The collective work includes works that are licensed to Hairwigharlem.com. Copyright 2010-2015, Hairwigharlem.com Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Hairwigharlem.com or purchasing Hairwigharlem.com products.

You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Hairwigharlem.com or to purchase Hairwigharlem.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Hairwigharlem.com You further agree not to change or delete any proprietary notices from materials downloaded from the site.

 

Processing Time

Hairwigharlem.com processing time is counted in business days(Monday-Friday,excluding national holidays) received before 2 PM EST. We typically process and ship 90% of our orders the sameday before 2 PM Est; however, some items must be ordered from our vender and this processing time may be 2-3 Business days. Please note that 'Sameday' Shipping only signifies the order will be shipped the same day. We do not have any shipping carrier who offer sameday delivery.

 

Shipping & Delivery

Shipping Information

Domestic ship to the USA (We offer four shipping options) *

If you're purchase of $54 or more, you'll receive FREE Shipping (for United States mainland Customers only; Exclude Alaska, Hawaii, Guam, USVI, Puerto Rico and other US territories).

* FREE SHIPPING (US Mainland Only)
FedEx SmartPost
USPS Mail Services
United States Postal Service (Priority) Military Addresses Only

* ECONOMY SERVICE
Fedex SmartPost
USPS Mail Services

* STANDARD / EXPEDITE SERVICE
Fedex Ground
Fedex 2 Day - Delivery in 2 business days (Monday to Friday only, except Holidays)
Fedex Standard Overnight - Delivery the next business day (Monday to Friday only, except Holidays)

* United States Postal Service (Priority)
Priority Mail:APO, PO Box, Alaska, Hawaii and US territories

USPS First Class Mail Delivery Map



USPS Priority Mail Delivery Map



To get more detail, go to USPS.COM


FedEx Ground Service Maps


This map is a general representation of FedEx Ground transit times only. For service availability and to calculate the delivery time for a package shipped between a specific origin and destination worldwide. Delivery schedule date is not guaranteed for the delays due to insufficient information provided by customer, weather, terrorism, riots, strikes or other labor disputes civil unrest disruptions in air or ground transportation networks and natural disasters, such as violent storms, earthquake, floods and etc. Incorrect billing and/or shipping information may cause shipping delays as information must be verified

FedEx Ground Service does not deliver P.O address. The United States Postal Service & FedEx Smart Post ship for all Military Orders and P.O. Box shipping addresses.


Additional Shipping and Handling Charges

For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation, there will be an additional shipping and handling charge of 25% of your order total (50% on international orders). Shipping and handling charges are non refundable.


International Orders

We accept orders from an array of International Countries. For a complete list of availability, please see "List of Available Countries." However, many exceptions/additions to our ‘Company Policy’ may apply to International Orders. Please see below :(This policy is effective from 07/27/2012). All items purchased from HairWigHarlem.com are made pursuant to a shipment contract with our carriers. This means that the risk of loss and title for such items pass to you upon our delivery of your order to the carrier.

International Customer can only use PayPal or Wire Transfer (Customers in Canada can use a Credit/Debit Card) as a method of payment for any order placed with HairWigHarlem.com.

All international customers are responsible for and must pay any Duties/Customs Fees and Taxes.

Free Shipping promotions DO NOT APPLY to International Orders. All item(s) are FINAL SALE. HairWigHarlem.com will not accept any item(s) for Exchange/Return from any International customer unless the customer pays for the shipping both ways. (Please See: Return Policy & Agreement)

Refused Package, Return to Sender or Undeliverable Due to Address

Do not refuse or return to sender a shipment without notifying Hairwigharlem.com. We find it necessary to charge a restocking fee or 50% on the returned merchandise, whichever is higher on all Refused Package, Return to Sender or Undeliverable Due to Address. Actual shipping costs will also be charged on all free shipping orders. Clients are responsible for actual shipping costs in both directions in the case of a requested refund. If you wish to have your order reshipped, there will be an additional payment needed for the cost of shipping. Unwilling or unable to pay for shipping, package will be treated as a regular return. A 50% restocking fee will be applied and shipping cost are not refundable. All Refused Package, Return to Sender or Undeliverable Due to Address may take up to 30 to 90 days to return depending on the shipping carrier you chose. Hairwigharlem.com will not refund any returning packages in transit until the Returns Department has your package.

Any packages that are returned back to the sender or the delivery of a package is refused, customers payment WILL BE refunded with the cost of the returned package charge DEDUCTED from the original payment. (Please See: Delivery Refused/Returned to Sender Package)

Most carriers usually make two (2) attempts to deliver, please make sure to respond to any notices left by carrier and track packages for the status to avoid any inconveniences of having your package returned.

Shipping Methods

All international orders will only ship out using the following methods:


FedEx Express International

1-6 Business Days + Processing Time: FedEx International Priority (Varies on Countries)
2-6 Business Days + Processing Time: FedEx International Economy (Varies on Countries)

USPS Priority Mail International

6-10 Business Days + Processing Time: USPS Priority Mail International Service (Varies on Countries)

USPS First-Class International Service(UPS Mail Innovations)

5 to 9 Business Days + Processing Time: UPS Mail Innovations (Varies on Countries)

For complete details or questions regarding UPS Mail Innovations please visit www.upsmailinnovations.com Please note, once a package enters the USPS system, tracking updates are only available for those mail pieces utilizing a postal confirmation of delivery service UPS Mail Innovations requires 1 to 3 business days after the your order has been shipped before tracking is available. If it has been more than 3 business days and tracking information is still unavailable, please go to www.upsmailinnovations.com or call 1.800.500.2224 ext.2.

Changes to Orders Please Note:

Upon approval some changes may be able to be made within 24 hours/ 1 business day (if order was made on the weekend or holiday) of placing the order. If the order was modified after 24 hours (1 business day) your order will be subjected to delays. After 24 hours (1 business day) if the order contains items that are not labeled as same-day shipping and same-day shipping items and if the customer request to remove the non-labeled as same-day shipping items the order will be shipped the following business day and will not be shipped the same day.

Changing Shipping Address & Method

You may request to change your shipping address or shipping method once you submit your order. We cannot guarantee that changes can be made, so please be sure to review your order before placing it. HairWigHarlem.com will not be responsible if you enter an incorrect shipping address and your package is shipped to another person/address and cannot be recovered.

To make changes to your shipping address or shipping method, contact us at into@hairwigharlem.com during HairWigHarlem.com Customer Service hours Monday-Friday 10:00am–6:00pm(EST). Please, have your order number ready for better assistance.

Cancelation

HairWigHarlem.com reserves the right to cancel all orders that a “Final Notice” has been made to and no response was received from the customer by deadline given.

If there has been no response from the Customer after the “Final Notice” has been made: The order will be automatically canceled. OR

The not available item(s) will be removed (i.e. wig cap, brush, comb, glue, needle etc.) and the order will be shipped and shipping will be charged (if applicable). Customers will only receive Store Credit for any differences owed after adjustments are made.

 

List of Countries Available

Refer to WWW.FEDEX.COM

Albania

Czech Republic

Jordan

Peru

Algeria

Denmark

Kazakhstan

Philippines

Andorra

Djibouti

Kenya

Poland

Anguilla

Dominica

Korea

Portugal

Antigua & Barbuda

Dominican Republic

Kuwait

Puerto Rico

Argentina

East Timor

Latvia

Qatar

Armenia

Egypt

Lebanon

Romania

Aruba

El Salvador

Lesotho

Russia

Australia

Estonia

Lithuania

Rwanda

Austria

Fiji

Luxembourg

Saint Kitts And Nevis

Azerbaijan

Finland

Macao

Saint Lucia

Bahamas

France

Macedonia

Saudi Arabia

Bahrain

French Guiana

Madagascar

Seychelles

Bangladesh

French Polynesia

Malaysia

Singapore

Barbados

Gabon

Maldives

Slovak Republic

Belarus

Georgia

Mali

Slovenia

Belgium

German

Malta

Solomon Islands

Belize

Ghana

Martinique

South Africa

Benin

Greece

Mauritius

Spain Temporary Not Available

Bermuda

Grenada

Mexico

Sri Lanka

Bosnia-Herzegovina

Guadeloupe

Moldova

Swaziland

Botswana

Guatemala

Mongolia

Sweden

Brazil

Guinea Bissau

Montserrat

Switzerland

Bulgaria

Guyana

Morocco

Taiwan

Burkina Faso

Haiti

Mozambique

Thailand

Cambodia

Honduras

Namibia

Togo

Cameroon

Hong Kong

Nepal

Tonga

Canada

Hungary

Netherlands

Trinidad & Tobago

Cape Verde

Iceland

Netherlands Antilles

Tunisia

Cayman Islands

India

New Zealand

Turkey

Chile

Indonesia

Nicaragua

Turkmenistan

China

Ireland

Norway

Turks & Caicos Island

Colombia

Israel

Oman

Uganda

Cook Islands

Italy (Temporally not available)

Pakistan

Ukraine

Croatia

Ivory Coast

Panama

United Arab Emirates

Cyprus

Jamaica

Papua New Guinea

Uruguay

Japan

Paraguay

Uzbekistan

Vanuatu

Venezuela

Vietnam

Zambia

Virgin Islands (British)

Virgin Islands (U.S)

 

Shipping Rates

Please note that shipping rates are subject to change at any time. And all shipping costs include handling and may be subject to state tax.

Shipping Charges Please Note:

Customers are responsible for and MUST pay the shipping cost:

1. To Ship any item(s) back to HairWigHarlem.com for an Exchange/Return.
2. The shipping cost for HairWigHarlem.com to ship any Exchange item(s) back to Customer.
3. The shipping cost for HairWigHarlem.com to return any item(s) found not to be in good condition and is refused for Exchange/Refund.
4. The shipping cost for HairWigharlem.com to reship any Refused/Returned to Sender package back to the customer.
5. The shipping to send any item or package back to us for any reason(except for approved defective item(s) and the shipping cost for HairWigHarlem.com to send any item(s) back to the customer for any reason.

Shipping Confirmation Emails

Our systems will send you an automated shipment confirmation email when we have finished processing your order and our transportation partner has picked it up for delivery, at which point the shipment method timeframe you have selected will commence. Please note that our transportation partners do not process orders on the weekend. Therefore, if you place an order after the cutoff time on Friday, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order.

Eligibility of Free Shipping

Eligibility for free shipping varies on quantity, weight and some promotions. The amount that qualifies for free shipping will appear within the front of our website. For example, although we offer free shipping in the amount of $79, the amount will varies according to certain promotions. Free shipping offer is limited to FedEx Smart Post & USPS.

Free shipping offer are for US Mainland customers only and are not valid in Alaska, Hawaii, Guam, Puerto Rico, other US territories, and International/ Overseas. Free shipping is determined by the merchandise total after discounts are applied. Certain items are ineligible for Free Shipping. The minimum purchase required for Free Shipping, and free shipping doesn't apply to gift certificates, bulk orders, orders over 20 pounds, applicable shipping charges or sales tax. Also Free shipping doesn't apply to backorder, heavy or oversize items, and exchanges. If you have one or more ineligible items in your cart, you will be asked to remove the item(s) if you wish to qualify for free shipping.

If you have purchased over $79 worth of products and some items are out of stock before packaged and delivered, which makes the total less than $79, you will be contacted by the customer service team for the permission to continue with the order and to let you know that you will be charged for shipping (the amount varies on quantity and weight).

Same Day Shipping Items

Same Day Shipping applies to orders placed before 2PM Eastern Standard Time on a business day. If the order is placed on Saturday, Sunday or on a holidays, the order will be scheduled to ship the following business day.

All items in an order must be labeled as sameday shipping for the order to be qulified to ship on the same day. We do not partial ship order: if the order contains items that are not labeled as sameday shipping, the entire order may take 2-4 business days before shipping out.

Risk of Loss

All items purchased from HairWigHarlem.com are made pursuant to a shipment contract with our carriers. This means that the risk of loss and title for such items pass to you upon our delivery of your order to the carrier. Please note that we can only begin to investigate lost orders shipped via standard shipping once 5 business days have passed since the date of shipment.

 

Lost Shipment

Hairwigharlem.com is in no way responsible for any shipment that is not delivered upon submitting your order to your shipping carrier.

All claims are subjected to the terms and conditions set by the shipping carriers. All items purchased from Hairwigharlem.com are made pursuant to a shipment contract with our carriers. This means that the risk of loss passes on to you upon our delivery of your order to the carrier.

Although Hairwigharlem.com is not responsible for any lost shipment we will assist the customer with a lost shipment claim. Hairwigharlem.com can only begin to investigate lost orders shipped via standard shipping once 5 business days have passed from "delivery date” and the lost shipment form is completed. Please click on the link (Download) in order to begin your lost shipment claim.

All Postal inspections may take up to 3 to 4 weeks to complete. Please note the lost shipment form must be filled out in order to open a lost shipment claim on your behalf. Please return the completed form to: email:info@hairwigharlem.com fax: mail: 317 w 125th St. New York, NY 10027

If your package or shipment is lost, please first contact your shipping carrier. Call or go visit your shipping carrier and provide them with the tracking number of the order. Let them know about the missing mail package and the package details and description so they can look within their establishment. Please continue to check back with the shipping carrier in case the package shows up.

Once a claim has been approved, the payment will be processed. The shipping carriers will pay the lesser of purchase or replacement costs, up to the declared value. In rare occasions, claim checks are mailed to the shipper's billing address on file three to four weeks after the shipping carriers receives the required documentation. In the event the claim is not approved for payment, the shipping carriers will contact the shipper.

All customers with orders over $100.00 that claim their order stolen after tracking information states it was delivered must file a police report and fax over the report so we may proceed to provide the customer with a replacement of the order or store credit for the items purchased. Packages that are stolen after claim of delivery is a federal offense and must be handle as such.

If you are agree to these terms and hereby forfeit any right to dispute any shipment that has been delayed, lost, stolen, or non-deliverable due to Weather Condition or has been miss-delivered by the shipping carrier unless the fault is of Hairwigharlem. Below are direct links and contact information regarding contacting your shipping carrier customer service support.



General Information
FedEx Customer Service
Call 1.800.GoFedEx® (1.800.463.3339)
http://www.fedex.com/us/customersupport/
FedEx Customer Service Hours of Operation Monday to Saturday: 24 hours



Domestic General Information
USPS Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777)
https://www.usps.com/customer-service/customer-service.htm
USPS Customer Service Hours of Operation
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET

Missing Items

Hairwigharlem.com is in no way responsible for any item missing due to carelessness of the package by the shipping carrier. Upon receiving your shipment if the merchandise is missing, please keep the original shipping carton or bag and contact us immediately so we can issue a missing item claim with the carrier. Please don't return the merchandise without going through these steps, as it may delay the replacement of the order or credit from the carrier. All missing items claims must be reported within five business days of delivery. Please fill out the missing item form(Download) and contact us to report the missing item from your shipment.

Please be aware all shipping contents are thoroughly inspected to minimize fraud before shipping out a package. This includes but not limited to items counted, digitally photo graphed contents, weight of the package, as well as all items are scanned using the latest in scanning technology.

All customers with orders over $100.00 that claim their item(s) were stolen after tracking information states it was delivered must file a police report and fax over the report so we may proceed to provide the customer with a refund for the items purchased. All packages that are tampered with after claim of delivery is a federal offense and must be handle as such.

 

Store Credit

Store Credit can only be used at any time online at Hairwigharlem.com. To obtain your balance of Store Credit is listed on the My Account Page in the My Credit section. Please note that in most cases, the balance is adjusted immediately when you make a purchase or once an item has been returned to the warehouse, but there may be occasions when the updated balance is delayed for a short period of time. Existing store credit will not expire. These Terms and Conditions are subject to change without notice. If you do not wish to be bound by the terms and conditions of this Agreement, do not purchase, request, or authorize another person to use it. Partial use of store credit is not permitted; your store credit must be used in its entirety. By electing to receive Store Credit, you are certifying and representing to Hairwigharlem.com that the activities in connection with which the Store Credit will be used will comply with these Terms and Conditions and all applicable laws, rules and regulations, including the Terms and Conditions that govern the website.

Store Credit W/ bonus

Store Credit W/ bonus can only be used online at our website Hairwigharlem.com. NON- REGISTERED MEMBERS DO NOT QUALIFY FOR STORE CREDIT BONUSES. You may be asked to register at Hairwigharlem.com if a non-registered member requests a store credit.

Store Credit Bonuses does not expire and we do not assess any service fees for non-use. You may use your new Store Credit Bonus amount at any time. NO REFUNDS AFTER STORE CREDIT BONUS IS APPLIED! By choosing the 10% Store Credit Bonus, the amount of your requested store credit will be increased by 10% including tax and discounts. (Ex. $100.00 Store Credit +10% Store Credit Bonus = $110.00 in Store Credit).

Store Credit Bonuses cannot be redeemed for cash nor transferred to another account. Hairwigharlem.com reserves the right to deduct or cancel any accounts that misuse the system by creating multiple accounts, reselling hair or other inappropriate activities. Purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the balance due. Selecting your choice of Store Credit Bonus constitutes acceptance of these Terms and Conditions.

If a customer was given a gift of the $5.00 Store Credit gift it can only be used online at our website Hairwigharlem.com. Non- registered members do not qualify for the $5.00 Store Credit gift. No expiration date and no fees. If your order was modified or cancelled the $5.00 Store Credit gift will be added back to your Hairwigharlem.com account. $5.00 Store Credit is a gift from Hairwigharlem.com and is not redeemable for cash therefore it will not be refunded in cash.

 

Special Orders

For all Special Orders processing time may take up to 2 to 4 business day to obtain the item. Items marked out of stock SAME DAY SHIPPING are no longer same day shipping items. Discontinued items will not be available to purchase. For orders that are out of stock with the vendors, an email will be sent to your e-mail address. You can choose to wait for 14 days or cancel your order for refund. If item is not available within 14 days of first order date we will refund back order item less discount you received. Refunds will be processed back to original Pay Pal or credit/ debit card that was used for the item, along with any applicable tax fees and shipping charges. All other terms and conditions of the agreement remains unchanged and in effect.

 

Color Charts and Suggestions

Color Charts can display differently from monitor screen to monitor screen. Color Charts are provided as a guide of what a color will look like, but can be different from manufacturer to manufacturer.

We cannot be held responsible if the color of an item received does not specifically match the color expected by a customer. This policy also applies to color suggestions made by Customer Service representatives.

 

Inventory Discrepancies/ Back Orders

Occasional inventory discrepancies may occur due to out of stock items/color, discontinued items/color, and or inaccurate inventory counts. The customer has the privilege to contact customer service and cancel, modify, and or remove the missing item(s) from their orders if desired.

In that instance, you can choose to wait for 14 days or cancel your order for refund. If item is not available within 14 days of first order date we will refund back order item less discount you received. Refund will be processed back to original Paypal or credit/ debit card that was used for the item, along with any applicable tax fees and shipping charges. An email will also be sent to your e-mail address.

 

Privacy & Security

Privacy

HairWigHarlem’s policy is to respect and protect the privacy of our customers. We do not, and will not sell, or share in any way, any information to any outside parties. We only use information from the customer(s) to process their order(s). Strict guidelines are applied to in order to keep your personal information private. In addition to your privacy Hairwigharlem.com does not take orders via telephone, nor do we accept Credit Card information. In an effort to provide the best service to our clients, HairWigHarlem.com periodically sends out special offers and discounts via email. At any time you may unsubscribe to our notices by sending an unsubscribe email to info@hairwigharlem.com

Security

Protecting your order information is a priority for us at HairWigHarlem.com. We make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology and hosting our site in a highly secured environment. Communications between your browser and HairWigHarlem’s secure server encrypt your confidential information during transmission, ensuring that your purchase stays private and protected. This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. HairWigHarlem.com employs sophisticated encryption and authentication technologies so that every transaction you make with us online is secure. We employ SSL (Secure Sockets Layer) encryption to protect the information you send to us, and our Digital ID from Alpha SSL. allows your server to verify HairWigHarlem.com's Internet identity every time you visit our site.

 

Return Policy & Agreement

General Return Policy

For all returns, please download RMA Form*. fill everything out, and send returning item(s) with all documents and a copy of receipt. (If the RMA Form is incomplete, we may not process return process.)

Email at cs@hairwigharlem.com for returns. If it is sent to other email address (Info, order or etc…), we are unable to reply and assist you.

Returning item(s) should be postmarked by the 14 calendar days of the date when you received the order.

For instance, if you received your package on January 02, 2015, the returning item should be postmarked by January 16, 2015.

If you send item(s) after 14 calendar days, we WILL NOT process return and we may refuse the package to you. We are also not responsible for ineligible or late return item(s).

If a customer is experiencing dissatisfaction with product quality past the 14 day time limit or after the item has been worn or used, we suggest that the customer contacts the manufacturer of the product. Any problem that occurs after the 14 day time limit or after the product has been installed is a sign of quality dissatisfaction and since Hairwigharlem.com is not the maker of the product, NO REFUND WILL BE ISSUED, the customer will have to contact the brand label.

Products not eligible for returns will be sent back to you at your expense, or will be processed as a Store Credit.

Factors that deem products unacceptable for refund are:

1. Any products without a valid RMA form
2. Any product that is returned without all original packaging and accessories, including the original bag, papers, tags, strings, and all other items originally included with the product
3. Any product that exhibits physical damage, altered, any hair that is burned or missing hair pieces, damaged by the customer or the carrier, and any hair that is missing the outside package.
4. All beauty supplies i.e., Skin Care, Hair Care, Nail Care, Cosmetics, Styling Tools, Wig & Weave Applicators, Hair Accessories and Hair Caps.
5. Any product that shows signs of wear, or not in brand new condition.
6. Discontinued items, Clearance items, and Special sale items. These items can be identified with a Final Sale Items icon under the Product ID number.
7. Any product dated shipped after the exchange/return period.

**Any products with one or more conditions listed above will not be eligible for Exchange process. They will automatically be processed as a Store Credit and is subjected to a 10% processing fee**

Refunds - Determination of Processing Fee

All Refunds are subject to a 50% ~ 70% Processing Fee. The Processing Fee is determined by the condition of your return item.

Hairwigharlem reserves the right to establish a Processing Fee after inspecting your return items.

Rates

1. Original Condition: 50% Processing Fee

2. Damaged Package (50% up to 70%): Bent/ Crushed/ Wrinkled/ Twisted/ Torn off/ Cut

3. Damaged Product (50% up to “Not Returnable”):

Not Returnable: Altered/Chemical Product Applied (Glue, Dye, etc.)

60% to 70% - Brushed/ Fingered/ Torn Off

50% to 70% - Worn/Odor (Perfume, Hair Spray, Smoke, etc.)/ Tangled, Loosen Curl

4. Missing Materials (50% up to 70%): Outer Box/ Tag / Label/ Tissue Paper/ String/ Holder/ Hairnet

5. Etc. (50% up to 70%): Products may be deemed defective due to unlisted reasons If more than two of the above reasons apply to your return item’s condition, the Processing Fee will be determined by the reason with the highest percentage. The percentages will not combine. If your returned item is determined as “not returnable,” here are the options for not returnable items(s):

a) Pay for shipping fee to have us send the item back to you

b) Final Sales: No refunds, no exchanges

c) Place a new order and get it back with new order (Customer should email us and let us know the new order number. If you fail to notify us of your new order, the order may ship out without your return items.es, no replacements, no returns applies to the following items: Hair, skin, and personal products, cosmetics, nail polishes, fashion accessories, electrical appliances, clearance and promotional items or promotional codes provided.

Hair, skin, and personal products, cosmetics, nail polishes, fashion accessories, electrical appliances, clearance and promotional items or promotional codes provided.

Refused Package, Return to Sender or Undeliverable Due to Address

Do not refuse or return to sender a shipment without notifying Hairwigharlem.com. We find it necessary to charge a restocking fee or 50% on the returned merchandise, whichever is higher on all Refused Package, Return to Sender or Undeliverable Due to Address. Actual shipping costs will also be charged on all free shipping orders. Clients are responsible for actual shipping costs in both directions in the case of a requested refund. If you wish to have your order reshipped, there will be an additional payment needed for the cost of shipping. Unwilling or unable to pay for shipping, package will be treated as a regular return. A 50% restocking fee will be applied and shipping cost are not refundable. All Refused Package, Return to Sender or Undeliverable Due to Address may take up to 30 to 90 days to return depending on the shipping carrier you chose. Hairwigharlem.com will not refund or exchange any returning packages in transit until the Returns Department has your package.

Most carriers usually make three (3) attempts to deliver, please make sure to respond to any notices left by carrier and track packages for the status to avoid any inconveniences of having your package returned.

Refund

All Refunds are subject to a 50% to 70% Processing Fee. The Processing Fee is determined by the condition of your return item. Please see Determination of Processing Fee for details.

The Refundable amount will be issued back to the original form of payment.

Steps for Refund

1. Download RMA Form, fill everything out on the form.

2. Make a copy of your original invoice. (A copy of the original invoice must be included in the box.)

3. Send returning item(s) to Hairwigharlem.com

Once your RMA form is complete, box up the items you are returning along with the form and the copy of the original invoice, and CLEARLY write the RMA number on the box. (If the RMA Form is incomplete, If the RMA Form is incomplete, we cannot process the return process.)

Send it to:
317 W 125th St
3rd Fl
New York, NY 10027

*We recommend using a delivery service that offers package tracking and basic insurance coverage.

4. Your package is received you will receive an email with the refundable amount. Please keep in mind that this process may take up to 30 business days. A 50%~70% Processing Fee will be determined by the condition of your item(s).

Some return products may be charged higher/highest processing fee depending on the condition of the return product upon inspection. For information on how the processing fee is determined, please see Determination of Processing Fee.

Exchange

All exchanges must meet our return qualifications below:
Merchandise must be returned in original factory condition
Unaltered
Unworn
Undamaged
Tags attached, all items originally included with the product including packaging, papers, tags, hairnets, strings and other items originally included with the product.

Factors that deem products unacceptable for Exchange are:
Any products without a valid RMA form
Any product that is returned without original contents that was included with the product
Any product that has been altered or damaged by the customer
Any product that shows signs of wear and tear
Any product that was shipped back after the Exchange/Return Period

**Any products with one or more conditions above will not be eligible for Exchange Processing; will automatically be processed as a store credit or refused.

All exchange order value must meet at least 80% of your return item(s) value.

Steps for Exchange

1. Download RMA Form, fill everything out on the form.
2. Make a copy of your original invoice. (A copy of the original invoice must be included in the box with completed Rma Form)
3. Send your Returning Item(s)to Hairwigharlem.com to

Send it to:
317 W 125th St
3rd Fl
New York, NY 10027

Once your packages arrive back to us, it will be inspected and will begin processing. After processing is complete, customer will be notified via email with either an order difference or shipment confirmation.

Note: Shipping cost MUST be paid, even if the original order qualified for free shipping. Shipping Cost both ways is at the customer’s expense. If Customer exchange item(s) is less than the Returned item(s), Shipping Cost will be deducted from customer’s refund.

**We Recommend using shipping carriers that offer package and basic insurance coverage

PLEASE NOTE: Discount coupon codes or promotional codes are not applicable to any exchange or order differences.

Defective Items

If you received defective item(s) you must contact customer service department within 48 hours (2 Business days) from the delivery date via Email at info@hairwigharlem.comMon-Fri 10AM to 6PM EST. If you are eligible to return the item(s) please follow the steps below.

If your order was damaged by the shipping carrier you are required to file a claim against the shipping carrier. Although Hairwigharlem.com is not responsible for any damages due to the shipping carrier negligence we may file a damaged item(s) received claim for you. Additionally, you may be asked to fill out a damaged item claim form. All claims may take up to 2 to 4 weeks for the investigation to complete. If the customer does not wish to wait for Hairwigharlem.com to process a claim for the customer, you may file the claim yourself.

Call 1.800.GoFedEx® (1.800.463.3339) www.fedex.com/us/customersupport/

Call 1-800-ASK-USPS® (1-800-275-8777) www.usps.com/customer-service/customer-service

Return Label

After the return label is emailed, please follow the steps below. The customer has only 14 days from the date the return label was sent in order to return the item(s). Please note, getting a Return Label does not mean that your defective claim has been proven.

IF THE ITEMS ARE NOT RETURNED WITHIN 14 DAYS FROM THE DATE THE RETURN LABEL WAS SENT YOU ARE NOT ELIGIBLE TO RETURN THE ITEM(S) FOR A REFUND OR EXCHANGED. ANY PROBLEM THAT OCCURS AFTER THE 14 DAY TIME LIMIT HAIRWIGHARLEM.COM IS NOT RESPONSIBLE. HAIRWIGHARLEM.COM IS NOT THE MAKER OF THE PRODUCT, NO REFUND WILL BE ISSUED, AND THE CUSTOMER WILL HAVE TO CONTACT THE BRAND LABEL.

Item(s) found not to be defective by manufacturer after inspection will be returned back to you at your own expense or will be processed as a Store Credit minus shipping and processing fees.

 
 
 
 
 
 
 
 
 

Steps

1) Email us at cs@hairwigharlem.com with the following information;
(Please note, you must email and send us a defective item within 14 calendar days from the date of delivery)

Email Template for claim

a) Order # :
b) Customer’s Name :
c) Item Information to claim as defective

: Company/ Product Name/ Color or Length/ Quantity (Respectively)
d) Description of defective part on the item (Please specify)
e) Please attach pictures when emailing us.

: Pictures of defective part (front, both left and right side, back and defected part(s) to begin the Claim of defectiveness)

2) When the item(s) is possibly defective, you will be given a FedEx Return Label.(Getting a Return Label does not mean that your defective claim has been proven.)
3) Fill RMA Form and Inspection Request Agreement Form out. (Inspection Request Agreement Form will be sent out from us via Email.)
4) Attach a RMA Form, Inspection Request Agreement Form and a copy of your original receipt with the defective item(s) in a box and send them to us. (Please send it to us within 14 calendar days. Otherwise, item(s) may be returned to you at your expense.)
5) We will contact you with an inspection result via email.

PLEASE NOTE: We will not issue exchanges or refunds for any wigs or weaves that have been cut or modified in anyway. All shipping contents are thoroughly inspected to minimize fraud before shipping out a package. This includes but not limited to items counted, digitally photo graphed contents, weight of the package, as well as all items are scanned using the latest in scanning technology.

 

Free Gift

Limit one per customer and not transferable / exchangeable
Not valid on previous purchases
Cannot be combined with any other offer
No cash/credit back
At checkout, you SHOULD enter PROMO CODE

 

Receiving a Refund

In case of a refund, the payment will be issued back to the original payment method and it may take up to 7-10 business days for the payment to be processed.

 

Payment and Bulk Order

Payment:
Acceptable Payment Method

Visa
Master
American Express
Discover
Paypal
Wire Transfer
International orders Paypal & Wire Transfer only (Customers in Canada can use Credit/Debit Card)

Bulk Order

For any order that the product amount is greater than $1000 you will receive up to 10% discount.
Please note that any purchases made during the promotional discount period or sales, the Bulk Order discount will not apply.

For example, on a $1000 order, you have received 5% summer sale discount, which saved you $50. However, the Bulk Order discount cannot be combined with any other offers.

 

Pending Charges to Your Credit Card

If you used a credit card for an order that was attempted but not completed, an order that was cancelled or an order that is still processing, and a charge from Hairwigharlem.com appears on your method of payment, it is because your financial institution placed a temporary authorization on your account to ensure funds will be available if the order goes through. This pending charge is an initial hold that temporarily lowers your available balance. Your account is not actually billed until the order ships, so if the order is cancelled and does not ship, the hold will automatically expire in 30 days and no action is required on your part.

Credit Card Authorization Holds

  • An authorization hold will be placed on your credit or debit card each time an order is placed to confirm the card is valid. The hold should be released within 7 to 10 business days
  • For cancelled orders, authorizations may still take 7 to 10 days to be released. The length of the hold is determined by the bank or other financial institution that issued your card. You will not be charged for cancelled orders
  • For additional questions, please contact your financial institution or card provider

PayPal Authorizations

  • If a PayPal order is cancelled, an authorization hold may apply and should automatically drop off after order was canceled
  • All PayPal orders are charged immediately, including preorders
  • For further information, visit www.paypal.com or call 1-888-221-1161

 

Declined Credit Card Transactions

For any declined card transactions, please note that no money was withdrawn from your accounts and is only a temporary hold which might take up to 5-7 business days to be transferred back to your account. If you need more information please contact your Financial Institute.

 

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a HairWigHarlem or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

 

Warranty Disclaimer

This site, the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Hairwigharlem.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.

Hairwigharlem.com. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Hairwigharlem.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

 

Typographical Errors

In the event that a Hairwigharlem.com product is mistakenly listed at an incorrect price, Hairwigharlem.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Hairwigharlem.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Hairwigharlem.com shall issue a credit to your Paypal or credit/debit card account in the amount of the incorrect price.

 

Limitation of Liability

Hairwigharlem.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Hairwigharlem.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

Wrong item

If you received the wrong item(s) (color, length, item) please contact us within 2 business days of receiving item(s) for us to investigate on the matter. We require you to take picture of the wrong item(s) and e-mail it to one of our customer care representative to verify that you received wrong items. Once we verify that you receive wrong item(s) we will e-mail or fax your UPS pre-paid return label for you to send the wrong item(s) back to us. However, if you can't drop the item(s) at UPS store or UPS driver or if you are located in military installation or international we ask you to mail the item(s) back to us via other carrier and enclose the receipt inside box for us to refund the shipping cost back to you.

1. We will ship out correct item once we verify that you have mailed out incorrect item back to us.
2. If you want to get refunded we will refund once we receive item and inspect the item
3. If we don't receive wrong item within 30 calendar days of you contacting us we will void out the UPS return label and reject the wrong item back to you.

 

Customer Service

All customers are required to have their order ID number ready when calling customer service to avoid any delays. Providing customer service with only your first and last name will delay the call. We no longer provide tracking information to customers over the phone and tracking information will be provided via email.

Customers requesting to speak with a supervisor must provide their order ID number or their first and last name before being transferred. Customer ID will not be provided over the phone and must be emailed to the customer.

If you have any questions or concerns please contact customer service at info@hairwigharlem.com, if you have further questions in regards to your order. We are open Monday through Friday 10:00am – 6:00pm (EST).

 

Updating Account Information

To update your account information, please let us know by modifying your preferences in the "My Account" section.

lacewigsbuy-human-hair-wigs    | divatress-wigs-human-hair    | platinumwigs-human-hair-wigs    | headcovers-wigs-human-hair-wigs    | besthairbuy-wigs    | sistawigs-human-hair-wigs    | bestwigoutlet-wigs-human-hair    | wig-type-human-hair-wigs    | human-hair-wig    | everafterguide-human-hair-wigs    | especiallyyours-wigs    | irresistible-wigs    | epiccosplay-wigs    | divatress-wigs    | lace-front-wigs    | hairsisters-lace-front-wigs    | samsbeauty-lace-front-wigs    | lace-front-wigs-human-hair    | aprillacewigs-lace-front-wigs    | omywigs    |
http://www.adcf.org/css/    | http://www.adcf.org/css/    |