I was a little skeptical due to the 1 unsatisfied customer review. However, I did notice that it was soft texture like the unsatisfied customer but after shaping I got what I really wanted. The curls became tighter and was more like the picture. I purchase alot from this website and what I have realized is that many of the wigs shown on the models are after you have shaped them up. This one here looks better the more you wear it. I have had it for 4 months and just purchased a second one in a different color.